RETURNS & REFUNDS

Everything you need to know about returns, refunds and damaged items.

Yes. You may request a return within 14 days of receiving your order. Please contact hello@creeshop.com before sending anything back.

Can I return my order?

Returned items must be unworn, unwashed, unused and in their original condition. They must be free from stains, makeup, deodorant, perfume, smoke or other signs of use. Trying an item on for size is fine. All returns are inspected when they arrive. If an item shows signs of wear, washing, use, alteration or customer-caused damage, we will not be able to issue a refund.

What condition should my return be in?

No. Every CREE design begins as an original watercolor painting by Olga Crée. Paint splashes, droplets, washes, soft edges and natural color variations may intentionally remain visible in the printed design. These details are part of the original artwork and are not printing stains or manufacturing defects. Please compare your item with the product images before reporting a defect. If you are unsure, send a clear photo to hello@creeshop.com and we will check it for you.

Are watercolor marks a defect?

What if my item arrives damaged?

What if my item arrives incorrect?

Please email hello@creeshop.com with your order number, a short description of the issue and clear photos showing the problem. If the package was damaged during delivery, please also photograph the packaging. Please contact us before returning the item. Depending on the issue, a return may not be necessary.

Yes. If the size you ordered does not fit, you can return it and exchange it for another size. Please contact hello@creeshop.com within 14 days of receiving your order before sending the item back. The item must be unworn, unwashed and in its original condition. Once your return has arrived at our warehouse and has been inspected, we will send the replacement size.

Do you offer size exchanges?

Email hello@creeshop.com within 14 days of delivery with your order number and the item you would like to return or exchange. The return address printed on your package may be used when confirmed by our team. Once you ship the return, email us the tracking number so we can monitor the package and identify your return when it arrives at the warehouse.

How do I start a return or exchange?

Return shipping is paid by the customer.

Who pays for return shipping?

Once your return arrives at our warehouse, it will be inspected. If it meets our return conditions, the refund will be issued to your original payment method.

When will I receive my refund?

Yes. You can cancel your order within 24 hours of placing it. Please email hello@creeshop.com within this period and we will cancel the order. After 24 hours, your order may already have entered production and can no longer be cancelled.

Can I cancel my order?