SHIPPING & DELIVERY
Everything you need to know about shipping, tracking and international delivery.
Yes. We offer FREE worldwide shipping on all orders. We ship internationally to supported destinations, and no shipping fee is added at checkout.
Do you ship internationally?
Most orders are produced and delivered within 7–20 days. Delivery times may vary depending on your location, customs processing and the local shipping carrier. This timeframe includes both production and delivery.
How long does shipping take?
All T-shirts are shipped from the United States. Sweatshirts, phone cases and art prints may be shipped from either the United States or Europe.
Where will my order ship from?
You'll receive your tracking number within one week of placing your order by email, including all tracking information. If your order is shipped in separate packages, you'll receive a tracking number for each package.
How do I track my order?
Some products may be shipped from different locations. For example, T-shirts are shipped from the US, while sweatshirts and phone cases may be shipped from Europe. If only part of your order has arrived, please check your email or order details for additional tracking numbers.
Why did I receive only part of my order?
My tracking hasn't updated. What should I do?
If your tracking hasn't updated for a while, please contact us at hello@creeshop.com and send us your order number. We'll check everything for you. Sometimes packages can get lost in transit, but we are responsible for your order until it is delivered and we'll make sure the issue is resolved.
My order says delivered, but I can't find it. What should I do?
f your tracking shows delivered, please first check around your property, mailbox, reception or mailroom, and ask your household members or neighbors. Once a package has been marked as delivered by the carrier, it is the customer's responsibility to locate it. However, carriers can occasionally deliver a package to the wrong address. If you believe this has happened, please contact the carrier first and then email us at hello@creeshop.com so we can help check the delivery information.
What if I entered the wrong shipping address?
Please contact us at hello@creeshop.com within 24 hours of placing your order if you need to correct your shipping address. After 24 hours, your order may already be in production or prepared for shipping and we cannot guarantee that the address can be changed. Once the package has been shipped, the shipping address cannot be changed.
A package may be returned to sender if the shipping address is incorrect, incomplete or missing important information such as an apartment number. It may also be returned because of customs issues, including problems during European customs clearance. Once a package is being returned, we cannot change its address or redirect it. We must wait until it arrives back at our warehouse before we can arrange the next shipment.
Why was my order returned to sender?
Will I have to pay VAT, GST or other sales taxes?
No. Where VAT, GST or similar taxes are required for your shipment, we pay and declare them when your order is shipped. The required tax information is provided for customs clearance, so you should not normally be asked to pay these taxes again when your package arrives. If customs or the carrier asks you to pay VAT, GST or a similar sales tax, please contact us at hello@creeshop.com before paying and we'll check it for you.
Will I have to pay customs or import fees?
Customs duties and import charges are separate from VAT, GST or other sales taxes and may apply depending on your country. These charges are set by local customs authorities and are outside our control.
NEED HELP WITH YOUR ORDER?
If you have a question about shipping, tracking or delivery, contact us with your order number at hello@creeshop.com